Let's partner to create your ideal eco-conscious sanctuary. We welcome projects of any scale with open arms.
Client Responsibilities
To ensure a smooth collaboration and the successful delivery of your interior design project, we kindly ask our clients to adhere to the following responsibilities. Clear communication and timely actions help us maintain high standards of quality and efficiency throughout our partnership.
Information & Access
- Provide accurate and complete information regarding project requirements, preferences, and budget constraints.
- Provide timely access to the property for site measurements, photography, and installations during agreed working hours.
- Notify the studio of any structural issues or hidden defects known to the client.
Feedback & Approvals
- Provide timely feedback on design concepts, material selections, and project milestones (typically within 3-5 business days).
- Sign off on final design documents and specifications before procurement or execution begins.
- Promptly communicate any requested changes or concerns to avoid project delays.
Financial Obligations
- Adhere to the agreed payment schedule for design fees and project milestones.
- Settle third-party vendor and contractor payments directly or through the studio as per the contract agreement.
- Understand that delays in payment may result in project suspension or procurement delays.
Care of Installed Items
- Maintain and care for all furniture, fixtures, and finishes as per the provided care instructions once installed.
- Ensure the project site is kept in a condition that allows for safe installation and final styling.
- Understand that Roohika Interior Design Solutions is not liable for damage caused by improper maintenance or clear misuse of items after handover.
Payments & Cancellations
We maintain a transparent financial structure to ensure mutual confidence throughout the design process. Our payment terms are designed to facilitate smooth procurement and timely project completion.
Design Fees & Payment Schedules
- Design Fee: A non-refundable advance of 50% is required to initiate any design project.
- Interim Payments: 30% is due upon presentation and approval of the design concepts and 3D renders.
- Final Balance: The remaining 20% must be settled prior to the final handover of execution drawings and technical specifications.
- Procurement Costs: All furniture, fixtures, and equipment (FF&E) must be paid 100% in advance of ordering.
Late Payments & Disruption
- Payments are due within 5 business days of the invoice date.
- Late payments exceeding 10 business days will incur a surcharge of 2% per month on the outstanding balance.
- The studio reserves the right to suspend all work, including site visits and procurement, until outstanding invoices are settled.
Cancellations by the Client
- The Client may cancel the project at any stage via written notice.
- If cancelled during the concept stage, the initial 50% advance remains non-refundable.
- If cancelled post-approval of designs, the Client is liable for the full design fee and any procurement costs already committed to vendors.
- Procured items are subject to individual vendor return policies and may incur significant restocking fees.
Cancellations by the Studio
- Roohika Interior Design Solutions reserves the right to terminate the agreement due to breach of contract or irreconcilable differences.
- In such cases, a pro-rata refund will be issued for work not yet performed, excluding procurement costs already finalized.
- All design IP developed up to the date of termination remains the property of the studio.
Rescheduling & Delays
- Site visits or installations rescheduled by the Client with less than 48 hours' notice may incur a rescheduling fee.
- Project delays caused by the Client's inability to provide approvals or site access will result in an adjustment of the estimated completion date.
- The studio is not responsible for delays caused by third-party vendor shipping or production issues.
Project Scope
Interior design is a collaborative journey. While Roohika Interior Design Solutions provides comprehensive creative and advisory services, it is essential to distinguish between design consultancy and physical execution or engineering to ensure project success.
General Service Inclusions
- Concept development and mood boards reflecting the client's eco-conscious aesthetic and functional needs.
- Space planning and layout optimization for residential and light commercial projects.
- Selection and specification of sustainable materials, finishes, and color palettes.
- Sourcing recommendations for furniture, lighting, and specialized soft furnishings.
- Final on-site styling and placement of curated project items.
Standard Service Exclusions
- Structural modifications, civil engineering, and load-bearing wall calculations.
- MEP (Mechanical, Electrical, Plumbing) engineering drawings and technical load assessments.
- Obtaining statutory approvals, NOCs, or permissions from local authorities (GHMC, HMDA, etc.).
- Oversight of contractor performance or direct management of outsourced labor teams.
- Warranties for third-party manufactured products or performance of natural materials.
Detailed Individual Proposals
The specific Scope of Work (SOW) for each project is unique and shall be clearly outlined in the individual design proposal provided to the Client. This individual proposal supersedes general descriptions and serves as the final agreement regarding project-specific deliverables and milestones.
Dispute Resolution
We believe most concerns can be resolved through open, respectful communication. If any disagreement arises between the Client and Roohika Interior Design Solutions, the following process will apply:
1. Good Faith Discussion
- Both parties agree to first discuss any issue in good faith, aiming to reach a fair and practical solution.
- The Client will share specific concerns in writing, along with any relevant documents or photos.
2. Internal Review
- Roohika will review the concern, design intent, and agreed Scope of Work.
- A written response, with proposed next steps or remedies, will be shared within a reasonable time frame.
3. Mediation
- If the matter is not resolved through discussion, both parties agree to attempt mediation with a neutral third party in Hyderabad, Telangana.
- Mediation costs will be shared equally, unless otherwise agreed in writing.
4. Arbitration / Legal Proceedings
- If mediation does not lead to resolution, the dispute may be referred to binding arbitration or appropriate courts in Hyderabad, Telangana, as permitted by law.
- All proceedings will be conducted in English, under the laws of India.
5. Ongoing Work
Wherever possible, both parties will allow agreed work to continue while the dispute is being resolved, to avoid unnecessary delays and costs.
Term Updates
1. Right to Update
Roohika Interior Design Solutions may update these Terms & Conditions from time to time to reflect changes in our services, pricing, legal requirements, or business practices.
2. How Changes Are Shared
Updated terms will be posted on this page with a revised “Last Updated” date. For major changes that may significantly affect clients, we may also notify you using the contact details you have shared with us, where reasonable.
3. When Changes Apply
- For new projects or services, the version of the Terms & Conditions in effect at the time of booking or signing the proposal will apply.
- For ongoing projects, we will aim to apply updated terms in a fair and reasonable way, and will highlight any changes that materially affect your existing agreement.
4. Your Continued Use
By continuing to use our design services or this website after updated terms are posted, you agree to the revised Terms & Conditions.
5. Questions About Changes
If you have any questions about updates to these Terms & Conditions, you can contact us using the details provided in the Contact section of this website.
Contact & Support
If you have any questions, clarifications, or concerns regarding these Terms & Conditions, our team is here to assist you. Please reach out to us using the contact information provided below.
Roohika Interior Design Solutions
- 🌐 www.roohikainteriordesignsolutions.co.in
- ✉️ admin@roohikainteriordesignsolutions.co.in
- 📱 +918341592762
- Studio Address: 46 Vikas Nagar, Bandlaguda Jagir, Hyderabad, Telangana
- Operating Hours: Monday – Friday, 10:00 AM – 6:00 PM